• Priority Service

• One remote support incident per PC

• Annual tune-ups included for all PCs

• Quarterly IT Status reports & recommendations

• 10% discount for any additional service

• B.E.S.T. Monitoring Software installed to facilitate daily monitoring and alert a Computer Troubleshooters technician when a problem occurs

• Helpdesk Support available for all users

• Best practices audit & recommendations regarding computer setup, security, and maintenance
  for maximum efficiency and minimum downtime

• Optional: Remote Access, Disaster Recovery & On-line Backups, Spam Filtering

Proactive Plan

Everything the Basic Plan includes plus +

• High Priority Service – next day or better

• All computer problems covered

• Semi-annual tune-ups included for all PCs

• Monthly IT Status reports & recommendations

• 20% discount for additional (non-problem) service

• Anti-Virus and Anti-Spyware

• Remote Access Support

• Patch Management

• ISP, email, backup, firewall, network, and VPN management support

• Two remote support incidents per PC

• On-line Backups, Spam Filtering

• Optional unlimited help desk support for all users

Trouble Free Plan

 Everything the Basic and Proactive Plans include plus +

• Highest priority service – normally same day

• CT recommended Internet Security Suite included

• Software License and Asset Management included

• Quarterly tune-ups included for all PCs

• 30% discount for additional (non-problem) service

• FREE unlimited help desk support for all users

• Optional Hardware Guarantee $100 per PC

• No-Downtime Guarantee (including reimbursement of $100 per hour for downtime, see agreement for details)